AethleLabs

Privacy & Policy

Last updated: November 2025

1. Introduction

Welcome to AethelLabs (“we,” “our,” or “us”). We are a decentralized AI agency based primarily in Newcastle, England. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, use our services, or communicate with us.

We respect your privacy and comply with the UK Data Protection Act 2018, the General Data Protection Regulation (GDPR), and other relevant data protection laws.

2. Information We Collect

We may collect the following types of data:

  • Contact details: name, email address, phone number, or business information.

  • User input: information shared via forms, chat, or during consultations.

  • Website usage data: cookies, IP addresses, analytics, and browsing behavior.

  • Payment details: limited billing information (processed securely via third-party processors like Stripe or PayPal).

3. How We Use Your Data

We use your information to:

  • Provide and manage our services.

  • Communicate with you regarding projects, trials, and inquiries.

  • Improve our AI systems, website, and user experience.

  • Process payments and maintain billing records.

  • Send relevant updates, only with your consent.

4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contractual necessity (to deliver services you’ve requested).

  • Legitimate interest (improving services, preventing fraud).

  • Consent (for marketing communications).

  • Legal obligation (for tax or compliance reasons).

5. Data Retention

We retain data only as long as necessary to fulfill the purposes stated above:

  • Project and communication data: retained for up to 12 months after last interaction.

  • Billing records: kept for 6 years (legal requirement).

  • Analytics and cookies: deleted or anonymized after 24 months.

You can request deletion at any time by contacting us at [email protected].

6. Third-Party Services

We may use trusted third parties to host, analyze, and process data, including:

  • Hosting & storage: cloud servers (UK/EU or trusted international providers).

  • Analytics: Google Analytics or similar tools.

  • Payments: Stripe or PayPal (we do not store card details).

All partners are GDPR-compliant and bound by data protection agreements.

7. Data Security

We apply multiple safeguards to protect your information:

  • Encrypted servers and secure connections (HTTPS/SSL).

  • Restricted access to authorized personnel only.

  • Regular monitoring and data integrity checks.

While no system is perfectly secure, we take all reasonable steps to prevent unauthorized access or misuse.

8. International Data Transfers

If we transfer data outside the UK or EU, it is protected by approved safeguards such as Standard Contractual Clauses (SCCs) or equivalent protection mechanisms.

9. Your Rights

Under GDPR, you have the right to:

  • Access your personal data.

  • Request correction or deletion.

  • Withdraw consent for marketing.

  • Restrict or object to processing.

  • Request data portability.

To exercise your rights, email us at [email protected]. We’ll respond within 30 days.

10. Children’s Privacy

Our services are not intended for individuals under 18 years old. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy as our services evolve. Changes will be posted on this page with a new “last updated” date.

12. Contact Us

If you have any questions or privacy concerns, contact us at:
📧 [email protected]
🌍 https://linktr.ee/AethelLabs
📍 Primarily based in Newcastle, England

⚙️ Terms of Service – AethelLabs

Last updated: November 2025

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of AethelLabs’ website, AI systems, and digital services. By using our services, you agree to these Terms.

If you do not agree, please discontinue use immediately.

2. About Us

AethelLabs is an AI agency providing automation, website development, and creative design solutions powered by artificial intelligence.

Contact email: [email protected]
Website: https://linktr.ee/AethelLabs
Jurisdiction: England and Wales

3. Eligibility

You must be 18 years or older to use AethelLabs services or enter into a paid agreement. Our services are primarily intended for business and professional use, but individuals may request projects.

4. Description of Services

We offer:

  • AI-driven business automation and workflow design

  • Website creation and optimization

  • Branding and creative design using AI tools

  • AI consulting and digital strategy

We may modify or expand services as technology evolves.

5. Free Consultation and Trial

AethelLabs offers a free consultation followed by a 2-week free trial for eligible clients. After this period, continued use requires a paid plan. If you decide not to proceed, there are no charges or obligations.

6. Payment Terms

  • Services are billed on a monthly plan or project basis.

  • Payments are due at the start of each billing cycle.

  • Accepted methods: credit/debit cards, PayPal, or bank transfer.

  • Refunds are available only for billing errors or service failures.

  • We reserve the right to adjust pricing with notice.

7. User Responsibilities

By using AethelLabs, you agree to:

  • Provide accurate information during onboarding.

  • Use services only for lawful purposes.

  • Not exploit AI tools for spam, fraud, or illegal activity.

  • Respect AethelLabs’ intellectual property.

8. Company Rights

AethelLabs may, at its discretion:

  • Modify, pause, or discontinue services.

  • Suspend or terminate users violating these Terms.

  • Update service features and policies.

  • Use anonymized performance data for research and improvement.

9. Intellectual Property

  • All software, code, systems, and materials provided by AethelLabs remain our property.

  • Clients retain ownership of their content and deliverables created for them.

  • Upon full payment, AI-generated work is transferred to the client for use.

  • AethelLabs may showcase anonymized work for portfolio or demo purposes unless confidentiality is requested.

10. AI Content and Responsibility

AI-generated outputs are provided “as-is.” We strive for accuracy but cannot guarantee the precision or legality of AI-generated results. Clients are responsible for verifying outputs before public or commercial use.

11. Limitation of Liability

AethelLabs is not liable for:

  • Indirect or consequential losses.

  • Damages arising from AI outputs, automation errors, or third-party integrations.

  • Downtime or technical interruptions.

Our total liability shall not exceed the amount paid by the client in the last 3 months of service.

12. Termination

Either party may terminate services at any time with written notice.
AethelLabs may terminate or suspend services for:

  • Non-payment

  • Violation of Terms

  • Misuse of AI or unethical practices

Cancellation before a billing cycle prevents future charges.

13. Dispute Resolution

We aim to resolve issues amicably. If necessary, disputes will be governed by the laws of England and Wales, and handled through local courts in Newcastle, UK.

14. Changes to Terms

AethelLabs may revise these Terms from time to time. Updated Terms will be posted on our website with the new effective date. Continued use of services after updates constitutes acceptance.

15. Contact Information

For any questions regarding these Terms, contact us at:
📧[email protected]

🌍https://aethellabs.net/

📍 Newcastle, England

 

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